File Upload Troubleshooting - Revision history

Admin at 22:53, 25 November 2024

2024-11-25T22:53:05Z

Admin2 at 19:44, 19 January 2024

2024-01-19T19:44:35Z

Admin2 at 19:43, 19 January 2024

2024-01-19T19:43:25Z

Admin2 at 19:38, 19 January 2024

2024-01-19T19:38:48Z

Admin: Created page with "Troubleshooting steps for failed file uploads: # '''Virus and malware infection:''' First and foremost, scan your file for viruses. Our servers block and delete infected fil..."

2024-01-19T19:28:28Z

Created page with "Troubleshooting steps for failed file uploads: # '''Virus and malware infection:''' First and foremost, scan your file for viruses. Our servers block and delete infected fil..."

New page

Troubleshooting steps for failed file uploads:

# '''Virus and malware infection:''' First and foremost, scan your file for viruses. Our servers block and delete infected files without a notice.
# '''Firewall issues:''' In some cases, the firewall on your PC, or the firewall at your organization may block the file from being uploaded.
# '''File size issues:''' very large files (depending on your membership status) and files with zero bytes will fail to upload.
# '''File types:''' Files that can be harmful to others and to the servers will be rejected. That includes files with .exe, .com, extension and also scripting files that can run on the server are blocked.
# '''Drag & drop upload:''' If you have tried the drag & drop feature and the file did not upload, please try the following:
## Click on the folder icon on top/right of the screen to enter your document center
## From the sub-menu or on the screen, select "new document"
## On the next screen, select "Upload file"
## Enter a title then click on the "browse" (or similar) button to select a file.
## Select the file to be uploaded.
## Press [save]
## If that fails, contact our support.

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 * '''Virus and malware infection:''' First and foremost, scan your file for viruses.  Our servers block and delete infected files without a notice.
-* '''Firewall issues:''' In some cases, the firewall on your PC, or the firewall at your organization may block the file from being uploaded.
+* '''Firewall issues:''' In some cases, the firewall on your PC or the firewall at your organization may block the file from being uploaded.
-* '''File size issues:''' very large files (depending on your membership status) and files with zero bytes will fail to upload.
+* '''File size issues:''' Very large files (depending on your membership status) and files with zero bytes will fail to upload.
 * '''File types:''' Files that can be harmful to others and to the servers will be rejected.  That includes files with .exe, .com, extension and also scripting files that can run on the server are blocked.
 * '''Drag & drop upload:'''  If you have tried the drag & drop feature and the file did not upload, please try the following:

@@ Line 1: / Line 1: @@
 Troubleshooting steps for failed file uploads:
-* '''Virus and malware infection:''' First and foremost, scan your file for viruses.  Our servers block and delete infected files without a notice.
+# '''Virus and malware infection:''' First and foremost, scan your file for viruses.  Our servers block and delete infected files without a notice.
-* '''Firewall issues:''' In some cases, the firewall on your PC or the firewall at your organization may block the file from being uploaded.
+# '''Firewall issues:''' In some cases, the firewall on your PC or the firewall at your organization may block the file from being uploaded.  Try a different network (if you're at school, try uploading from home).
-* '''File size issues:''' Very large files (depending on your membership status) and files with zero bytes will fail to upload.
+# '''Disable Security Tools Temporarily:''' temporarily disable any antivirus, VPN, or proxy services to see if it affects the upload process. Alternatively, you can add an exception for our website.
-* '''File types:''' Files that can be harmful to others and to the servers will be rejected.  That includes files with .exe, .com, extension and also scripting files that can run on the server are blocked.
+# '''Clear Browser Cache:''' clear your browser cache and cookies or try the upload in an incognito/private mode.
-* '''Drag & drop upload:'''  If you have tried the drag & drop feature and the file did not upload, please try the following:
+# '''File size issues:''' Very large files (depending on your membership status) and files with zero bytes will fail to upload.
-# Click on the folder icon on top/right of the screen to enter your document center
+# '''File types:''' Files that can be harmful to others and to the servers will be rejected.  That includes files with .exe, .com, extension and also scripting files that can run on the server are blocked.
-# From the sub-menu or on the screen, select "new document"
+# '''Drag & drop upload:'''  If you have tried the drag & drop feature and the file did not upload, please try the following:
-# On the next screen, select "Upload file"
+## Click on the folder icon on top/right of the screen to enter your document center
-# Enter a title then click on the "browse" (or similar) button to select a file.
+## From the sub-menu or on the screen, select "new document"
-# Select the file to be uploaded.
+## On the next screen, select "Upload file"
-# Press [save]
+## Enter a title then click on the "browse" (or similar) button to select a file.
-# If that fails, contact our support.
+## Select the file to be uploaded.