Payment Policy - Revision history

Admin: /* How do I cancel my subscription? */

2023-09-07T16:07:02Z

How do I cancel my subscription?

Admin at 16:00, 7 September 2023

2023-09-07T16:00:25Z

Admin2 at 00:57, 9 February 2021

2021-02-09T00:57:28Z

Admin at 17:58, 8 May 2020

2020-05-08T17:58:51Z

Editor1 at 21:00, 9 May 2017

2017-05-09T21:00:01Z

Editor1 at 20:19, 9 May 2017

2017-05-09T20:19:53Z

Admin2 at 16:08, 29 March 2017

2017-03-29T16:08:25Z

Admin2: /* I made a mistake, what do I do? */

2017-03-29T16:07:59Z

I made a mistake, what do I do?

Editor1 at 22:00, 16 December 2016

2016-12-16T22:00:03Z

Editor1 at 21:59, 16 December 2016

2016-12-16T21:59:23Z

@@ Line 70: / Line 70: @@
 ===For RCampus Premium Personal users===
 ==== How do I cancel my subscription? ====
-# Log in to your RCampus account
+See [[Cancel Subscription]].
 ==== What happens when I cancel my subscriptions? ====

@@ Line 69: / Line 69: @@
 ===For RCampus Premium Personal users===
-==== How do I cancel my payment plan? ====
+==== How do I cancel my subscription? ====
-# Log in to your RCampus account and click on your name on top of the page.
+# Log in to your RCampus account
-# Press the '''my subscriptions''' button.
+# Click on "Hello" followed b your name on top of the screen
-# Press the '''Cancel subscription renewal''' button then '''confirm termination''' button.
+# Press the '''my subscriptions''' button

@@ Line 121: / Line 121: @@
 ==See Also==
 *{{Premium Upgrades see also}}
-*[[RCampus - Small School Edition|RCampus Express Edition]]
+*[[RCampus - Express Edition]]

@@ Line 1: / Line 1: @@
-'''Note''': To protect our members, we only use Paypal for subscription payments. Currently, we do not accept cash or checks.
+'''Note''': To protect our members, we use online payments system for subscription payments. Currently, we do not accept cash or checks.
-'''Note''': All subscriptions renew automatically.  Please make sure that the billing information on your Paypal account is current.
+'''Note''': All subscriptions renew automatically.  Please make sure that the billing information on your online payments account is current.
 For more information about refunds and cancellations, please see our FAQ section below.
@@ Line 7: / Line 7: @@
 == FAQ: Payment ==
-=== How do I subscribe to RCampus premium upgrades? ===
+=== When is my credit card charged? ===
 # Log in to your RCampus account and click on your name on top of the page.
 # Press the '''my subscriptions''' button.
@@ Line 16: / Line 28: @@
-=== When is my credit card charged? ===
+==== How do I change my subscription plan? ====
 # Log in to your RCampus account and click on your name on top of the page.
 # Press the '''my subscriptions''' button.
@@ Line 29: / Line 34: @@
-=== Will I lose my work if I change my subscription plan from monthly to annual? ===
+==== Will I lose my work if I change my subscription plan from monthly to annual? ====
 No, your work will not be lost.
-=== I made a mistake, what do I do? ===
+==== I made a mistake, what do I do? ====
 Please cancel your subscription and then re-subscribe.
-=== How is my subscription reflected on my credit card? ===
+==== How is my subscription reflected on my credit card? ====
 Your credit card statement will show a charge by PayPal.
-=== How do I change my credit card information? ===
+==== How do I change my credit card information? ====
 RCampus uses Paypal for all credit card transactions and does not keep any of your credit card information.   Please go to your PayPal account to update your credit card information.
-=== Where can I view my subscriptions? ===
+==== Where can I view my subscriptions? ====
 # Log in to your RCampus account and click on your name on top of the page.
 # Press the '''my subscriptions''' button to view your current subscription plan.
-=== Are the subscriptions per user? ===
+==== Are the subscriptions per user? ====
 Yes, the subscriptions only apply to your personal account. However, most subscriptions also give your students more functionality. For example, subscribing to Tests & Quizzes allows your students to take the online tests and quizzes that you assign to them.
-=== Do the subscriptions apply to all of the classes I’m teaching? ===
+==== Do the subscriptions apply to all of the classes I’m teaching? ====
 Yes, the upgrades you subscribe to apply to all of the courses and classes that you are managing in RCampus.
-=== Who do I contact for billing related queries? ===
+== FAQ: Cancellations and Refunds ==
-For your privacy and security purposes, please follow these steps to contact us for any billing related queries.
+===For RCampus Express Edition users===
-# Log in to your RCampus account that has a subscription.
+Please contact us.
-== FAQ: Cancellations and Refunds ==
+===For RCampus Premium Personal users===
-=== How do I cancel my payment plan? ===
+==== How do I cancel my payment plan? ====
 # Log in to your RCampus account and click on your name on top of the page.
 # Press the '''my subscriptions''' button.
@@ Line 78: / Line 78: @@
-=== What happens when I cancel my subscriptions? ===
+==== What happens when I cancel my subscriptions? ====
 *For '''Document Storage'''
 **You will be asked to [[Document_center#How_do_I_delete_a_document.3F|delete the files]] to reduce the storage size or to re-subscribe.
@@ Line 86: / Line 86: @@
-=== How is my refund calculated? ===
+==== How is my refund calculated? ====
-==== Refund calculation for monthly subscriptions:====
+===== Refund calculation for monthly subscriptions:=====
 There is no refund and your subscription will not renew at the end of the term.
-==== Refund calculation for annual subscriptions: ====
+===== Refund calculation for annual subscriptions: =====
 If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded.
 *For example, if a monthly subscription is $5 and the annual plan is $45, and the subscription is cancelled after 6 months, the refund amount would be:
@@ Line 99: / Line 99: @@
-==== Refund calculation when canceling one of multiple subscriptions: ====
+===== Refund calculation when canceling one of multiple subscriptions: =====
 When you make changes to your monthly plan, the current plan is canceled and a new plan begins. You will receive a prorated refund for the canceled plan.
@@ Line 109: / Line 109: @@
-==== Refund calculation when replacing one subscription with another one: ====
+===== Refund calculation when replacing one subscription with another one: =====
 When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan.
@@ Line 120: / Line 120: @@
 ==See Also==
-{{Premium Upgrades see also}}
+*{{Premium Upgrades see also}}

@@ Line 92: / Line 92: @@
 ==== Refund calculation for annual subscriptions: ====
-If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded.  For example, if a monthly subscription is $5 and the annual plan is $45, and the subscription is cancelled after 6 months, the refund amount would be:
+If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded.
-$45 - ($5 * 6 months) = $15
+*Subscriptions to ePorftolio - Premium and other plans that are offered on an annual basis ONLY and do NOT have a monthly option are non-refundable.

← Older revision		Revision as of 20:19, 9 May 2017
Line 92:		Line 92:

	==== Refund calculation for annual subscriptions: ====		==== Refund calculation for annual subscriptions: ====
−	~~There is no refund and~~ your subscription will ~~not renew at~~ the ~~end of~~ the ~~term~~.	+	If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded. For example, if a monthly subscription is $5 and the annual plan is $45, and the subscription is cancelled after 6 months, the refund amount would be:
		+
		+	$45 - ($5 * 6 months) = $15
		+
		+	Subscriptions that are offered on an annual basis ONLY and do NOT have a monthly option are non-refundable.

← Older revision		Revision as of 22:00, 16 December 2016
Line 30:		Line 30:

	=== Will I lose my work if I change my subscription plan from monthly to annual? ===		=== Will I lose my work if I change my subscription plan from monthly to annual? ===
−	No, your work will not be lost	+	No, your work will not be lost.

← Older revision		Revision as of 21:59, 16 December 2016
Line 27:		Line 27:
	# Press the '''my subscriptions''' button.		# Press the '''my subscriptions''' button.
	# Press the '''Add/Remove Plans''' button.		# Press the '''Add/Remove Plans''' button.
		+
		+
		+	=== Will I lose my work if I change my subscription plan from monthly to annual? ===
		+	No, your work will not be lost