Difference between revisions of "Payment Policy"

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'''Note''': To protect our members, we use online payments system for subscription payments. Currently, we do not accept cash or checks.
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'''Note''': All subscriptions renew automatically.  Please make sure that the billing information on your online payments account is current.
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For more information about refunds and cancellations, please see our FAQ section below.
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== FAQ: Payment ==
 
== FAQ: Payment ==
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=== How do I subscribe to RCampus premium upgrades? ===
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=== When is my credit card charged? ===
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Your credit card will be charged immediately through PayPal.  However, your credit card company may take a few days to process your payment, resulting in a later posting date on your credit card statement. 
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Note: Your subscription starts from the date you made the payment.
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===For RCampus Express Edition users===
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Please contact us.
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===For RCampus Premium Personal users===
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==== How do I subscribe to RCampus premium upgrades? ====
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# Log in to your RCampus account and click on your name on top of the page.
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# Press the '''my subscriptions''' button.
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# Press the '''Select a subscription plan''' button.
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 +
 
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Note: Your subscription may take a while to process.  If you do not see your recent payment, do not subscribe again.  You will have access to those premium features you subscribed to in a few hours.
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 +
 
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==== How do I change my subscription plan? ====
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# Log in to your RCampus account and click on your name on top of the page.
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# Press the '''my subscriptions''' button.
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# Press the '''Add/Remove Plans''' button.
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=== When is my credit card charged? ===
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==== Will I lose my work if I change my subscription plan from monthly to annual? ====
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No, your work will not be lost.
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==== I made a mistake, what do I do? ====
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Please cancel your subscription and then re-subscribe.
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 +
 
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==== How is my subscription reflected on my credit card? ====
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Your credit card statement will show a charge by PayPal.
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 +
 
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==== How do I change my credit card information? ====
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RCampus uses Paypal for all credit card transactions and does not keep any of your credit card information.  Please go to your PayPal account to update your credit card information.
 +
 
 +
 
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==== Where can I view my subscriptions? ====
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# Log in to your RCampus account and click on your name on top of the page.
 +
# Press the '''my subscriptions''' button to view your current subscription plan.
  
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=== How do I change my subscription plan? ===
 
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# Log in to your RCampus account and click '''My Account Settings''' at the bottom of the page.
 
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# Click the '''Add/Remove Plans''' button.
 
  
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=== When and how do the monthly charges reflect on my credit card? ===
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==== Are the subscriptions per user? ====
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Yes, the subscriptions only apply to your personal account. However, most subscriptions also give your students more functionality. For example, subscribing to Tests & Quizzes allows your students to take the online tests and quizzes that you assign to them.
  
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=== How do I change my credit card information? ===
 
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RCampus does not keep any of your credit card information. These changed must be made by accessing your PayPal account.
 
  
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=== Who do I contact for billing related queries? ===
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==== Do the subscriptions apply to all of the classes I’m teaching? ====
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Yes, the upgrades you subscribe to apply to all of the courses and classes that you are managing in RCampus.
  
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=== Where can I view my subscriptions? ===
 
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Log in to your RCampus account. Click '''My Account Settings''' at the bottom of the page, under “My Account”, to view your current subscription plan.
 
  
 
== FAQ: Cancellations and Refunds ==
 
== FAQ: Cancellations and Refunds ==
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=== How do I cancel my payment plan? ===
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===For RCampus Express Edition users===
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# Log in to your RCampus account and click '''My Account Settings''' at the bottom of the page.
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Please contact us.
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# Click the '''Cancel subscription renewal''' button.
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=== How is my refund calculated when I cancel monthly subscription(s)? ===
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===For RCampus Premium Personal users===
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You will be refunded for the days you have not used.  
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==== How do I cancel my subscription? ====
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See [[Cancel Subscription]].
  
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Note: There is a 15 day minimum charge for complete cancellation.
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==== What happens when I cancel my subscriptions? ====
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*For '''Document Storage'''
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**You will be asked to [[Document_center#How_do_I_delete_a_document.3F|delete the files]] to reduce the storage size or to re-subscribe.
  
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*For '''other plans'''
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**You will lose access to the data which was only available in the Premium Upgrade.
  
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Example 1: You subscribed to iRubric Plus on May 1st, 2011 for $4.95/month. You cancel your subscription on May 17th, 2011, you will be refunded the # days you have not used (May 18th - June 1st). You were paying ___ amount daily, so you will be refunded the daily amount x #.
 
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Example 2: You subscribed to iRubric Plus on May 1st, 2011 for $4.95. You cancel your subscription on May 3rd, 2011. Due to the 15 day minimum charge, you will only be refunded for 15 days (daily amount x 15).
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==== How is my refund calculated? ====
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===== Refund calculation for monthly subscriptions:=====
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There is no refund and your subscription will not renew at the end of the term.
  
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=== How is my refund calculated when I cancel annual subscription(s)? ===
 
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You will be refunded for the months you have not used. However, by canceling the annual subscription you lose the discounted annual price, so you will be charged the monthly fee for the months you have already used.
 
  
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Note: There is no refund for annual ePortfolio subscriptions.
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===== Refund calculation for annual subscriptions: =====
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If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded.
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*For example, if a monthly subscription is $5 and the annual plan is $45, and the subscription is cancelled after 6 months, the refund amount would be:
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**$45 - ($5 * 6 months) = $15
  
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*Subscriptions to ePorftolio - Premium and other plans that are offered on an annual basis ONLY and do NOT have a monthly option are non-refundable. 
  
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Example: You subscribed to iRubric Outcomes and Standards on April 1st, 2011 for $1350.00/year ($112.50/month). You cancel your annual subscription on June 30th, 2011. You will be refunded for the remaining 9 months you have not used, but you will be charged the monthly rate ($150/month) for the 3 months you have already used.
 
  
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=== I canceled one of my monthly subscriptions but kept another one, am I being charged again for the subscription I kept? ===
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===== Refund calculation when canceling one of multiple subscriptions: =====
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No. When you make changes to your monthly plan, the current plan is canceled and a new plan begins. After you pay for the new plan, you will be refunded for the days you did not use while subscribed to the previous plan.
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When you make changes to your monthly plan, the current plan is canceled and a new plan begins. You will receive a prorated refund for the canceled plan.  
  
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*Example:
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** On May 1st, you subscribed to ''Classroom Plus'' and ''Gradebook Plus''.
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** On May 8th, you canceled ''Classroom Plus'' and kept ''Gradebook Plus''.
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** Your current plan for ''Classroom Plus'' and ''Gradebook Plus'' is canceled, and you will start a new subscription for ''Gradebook Plus'' only.
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** You will be charged for the new plan and you will receive a prorated refund for the canceled plan based on the monthly subscription refund policy.
  
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Example: Your current plan includes iRubric Plus and Gradebook Plus, which you subscribed to on April 1st, 2011. You cancel iRubric Plus on April 16th, but want to keep Gradebook Plus. Your current plan is canceled (both subscriptions), and you will be asked to pay $4.95/month for Gradebook Plus. After the payment has gone through, you will be refunded for the 14 days you did not use iRubric Plus and Gradebook Plus (daily amount for both plans x 14).
 
  
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=== I canceled one (or more) monthly subscriptions and added one (or more) monthly subscriptions, how is my payment/refund calculated? ===
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===== Refund calculation when replacing one subscription with another one: =====
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When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the un-used days (aka remaining days) of the subscription(s) you canceled after you have paid for the new subscription plan.
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When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan.
  
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*Example:
 +
** On May 1st, you subscribed to ''Classroom Plus'' and ''Gradebook Plus''.
 +
** On May 8th, you canceled ''Classroom Plus'' and kept ''Gradebook Plus'' and then added ''Tests & Quizzes''.
 +
** Your current plan for ''Classroom Plus'' and ''Gradebook Plus'' is canceled, and you will start a new subscription for ''Gradebook Plus'' and ''Tests & Quizzes''.
 +
** You will be charged for the new plan and you will receive a prorated refund for the canceled plan without any minimum monthly charge.
  
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Example: Your current plan includes iRubric Plus and Gradebook Plus, which you subscribed to on April 1st, 2011. You cancel iRubric Plus on April 16th, but want to keep Gradebook Plus and then add Tests & Quizzes. Your previous plan (which included iRubric Plus and Gradebook Plus) is canceled. You will be asked to pay for your new plan, which includes Gradebook Plus and Tests & Quizzes. After you have paid for your new plan, you will be refunded for the un-used days (aka the remaining days) of your old plan (daily amount for iRubric Plus & Gradebook Plus x # of un-used days).
 
  
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=== I canceled all of my monthly subscriptions, why is my refund amount so low? ===
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==See Also==
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Campus has a 15 day minimum charge for monthly subscriptions. If you canceled your entire subscription plan prior to having it for 15 days, you will still be charged for 15 days of use (daily amount x 15).
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*{{Premium Upgrades see also}}
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*[[RCampus - Express Edition]]

Latest revision as of 16:07, 7 September 2023

Note: To protect our members, we use online payments system for subscription payments. Currently, we do not accept cash or checks.

Note: All subscriptions renew automatically. Please make sure that the billing information on your online payments account is current.

For more information about refunds and cancellations, please see our FAQ section below.


FAQ: Payment

When is my credit card charged?

Your credit card will be charged immediately through PayPal. However, your credit card company may take a few days to process your payment, resulting in a later posting date on your credit card statement.


Note: Your subscription starts from the date you made the payment.


For RCampus Express Edition users

Please contact us.


For RCampus Premium Personal users

How do I subscribe to RCampus premium upgrades?

  1. Log in to your RCampus account and click on your name on top of the page.
  2. Press the my subscriptions button.
  3. Press the Select a subscription plan button.


Note: Your subscription may take a while to process. If you do not see your recent payment, do not subscribe again. You will have access to those premium features you subscribed to in a few hours.


How do I change my subscription plan?

  1. Log in to your RCampus account and click on your name on top of the page.
  2. Press the my subscriptions button.
  3. Press the Add/Remove Plans button.


Will I lose my work if I change my subscription plan from monthly to annual?

No, your work will not be lost.


I made a mistake, what do I do?

Please cancel your subscription and then re-subscribe.


How is my subscription reflected on my credit card?

Your credit card statement will show a charge by PayPal.


How do I change my credit card information?

RCampus uses Paypal for all credit card transactions and does not keep any of your credit card information. Please go to your PayPal account to update your credit card information.


Where can I view my subscriptions?

  1. Log in to your RCampus account and click on your name on top of the page.
  2. Press the my subscriptions button to view your current subscription plan.


Are the subscriptions per user?

Yes, the subscriptions only apply to your personal account. However, most subscriptions also give your students more functionality. For example, subscribing to Tests & Quizzes allows your students to take the online tests and quizzes that you assign to them.


Do the subscriptions apply to all of the classes I’m teaching?

Yes, the upgrades you subscribe to apply to all of the courses and classes that you are managing in RCampus.


FAQ: Cancellations and Refunds

For RCampus Express Edition users

Please contact us.


For RCampus Premium Personal users

How do I cancel my subscription?

See Cancel Subscription.

What happens when I cancel my subscriptions?

  • For Document Storage
    • You will be asked to delete the files to reduce the storage size or to re-subscribe.
  • For other plans
    • You will lose access to the data which was only available in the Premium Upgrade.


How is my refund calculated?

Refund calculation for monthly subscriptions:

There is no refund and your subscription will not renew at the end of the term.


Refund calculation for annual subscriptions:

If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded.

  • For example, if a monthly subscription is $5 and the annual plan is $45, and the subscription is cancelled after 6 months, the refund amount would be:
    • $45 - ($5 * 6 months) = $15
  • Subscriptions to ePorftolio - Premium and other plans that are offered on an annual basis ONLY and do NOT have a monthly option are non-refundable.


Refund calculation when canceling one of multiple subscriptions:

When you make changes to your monthly plan, the current plan is canceled and a new plan begins. You will receive a prorated refund for the canceled plan.

  • Example:
    • On May 1st, you subscribed to Classroom Plus and Gradebook Plus.
    • On May 8th, you canceled Classroom Plus and kept Gradebook Plus.
    • Your current plan for Classroom Plus and Gradebook Plus is canceled, and you will start a new subscription for Gradebook Plus only.
    • You will be charged for the new plan and you will receive a prorated refund for the canceled plan based on the monthly subscription refund policy.


Refund calculation when replacing one subscription with another one:

When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan.

  • Example:
    • On May 1st, you subscribed to Classroom Plus and Gradebook Plus.
    • On May 8th, you canceled Classroom Plus and kept Gradebook Plus and then added Tests & Quizzes.
    • Your current plan for Classroom Plus and Gradebook Plus is canceled, and you will start a new subscription for Gradebook Plus and Tests & Quizzes.
    • You will be charged for the new plan and you will receive a prorated refund for the canceled plan without any minimum monthly charge.


See Also

Retrieved from "https://help.rcampus.com/index.php?title=Payment_Policy&oldid=6035"