Difference between revisions of "Payment Policy"
| Line 6: | Line 6: | ||
== FAQ: Payment == | == FAQ: Payment == | ||
=== How do I subscribe to RCampus premium upgrades? === | === How do I subscribe to RCampus premium upgrades? === | ||
| + | # Log in to your RCampus account and click on your usename on top of the page. | ||
| + | # Press the '''my subscriptions''' button. | ||
| + | # Press the '''Select a subscription plan''' button. | ||
=== When is my credit card charged? === | === When is my credit card charged? === | ||
| − | + | Your credit card will be charged immediately through PayPal. However, your credit card company may take a few days for processing the transaction, resulting in a different posting date. | |
=== How do I change my subscription plan? === | === How do I change my subscription plan? === | ||
| − | # Log in to your RCampus account and click ''' | + | # Log in to your RCampus account and click on your usename on top of the page. |
| − | # | + | # Press the '''my subscriptions''' button. |
| + | # Press the '''Add/Remove Plans''' button. | ||
=== How is my subscription reflected on my credit card? === | === How is my subscription reflected on my credit card? === | ||
| + | Your credit card statement will show a charge by PayPal. | ||
=== How do I change my credit card information? === | === How do I change my credit card information? === | ||
| − | RCampus does not keep any of your credit card information. | + | RCampus does not keep any of your credit card information. Changes must be made by accessing your PayPal account. |
=== Where can I view my subscriptions? === | === Where can I view my subscriptions? === | ||
| − | Log in to your RCampus account. | + | # Log in to your RCampus account and click on your usename on top of the page. |
| + | # Press the '''my subscriptions''' button to view your current subscription plan. | ||
=== Who do I contact for billing related queries? === | === Who do I contact for billing related queries? === | ||
| − | + | For your privacy and security purposes, please follow these steps to contact us for any billing related queries. | |
| + | # Log in to your RCampus account that has a subscription. | ||
| + | # Click on the '''messages''' (http://www.rcampus.com/images/login_banner/mail.gif) icon on top of the page. | ||
| + | # Select '''write''' from the submenu. | ||
| + | # Check '''system admin''' as the recipient. | ||
| + | # Enter "Subscriptions" in the subject line and describe your questions in the message content. | ||
| + | # Press [Post]. | ||
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== FAQ: Cancellations and Refunds == | == FAQ: Cancellations and Refunds == | ||
=== How do I cancel my payment plan? === | === How do I cancel my payment plan? === | ||
| − | # Log in to your RCampus account and click ''' | + | # Log in to your RCampus account and click on your usename on top of the page. |
| − | # | + | # Press the '''my subscriptions''' button. |
| + | # Press the '''Cancel subscription renewal''' button then '''confirm termination''' button. | ||
Revision as of 00:08, 16 February 2011
RCampus accepts payments via PayPal. Currently, we do not accept cash or checks.
For more information about refunds and cancellations, please see our FAQ section below.
Contents
- 1 FAQ: Payment
- 1.1 How do I subscribe to RCampus premium upgrades?
- 1.2 When is my credit card charged?
- 1.3 How do I change my subscription plan?
- 1.4 How is my subscription reflected on my credit card?
- 1.5 How do I change my credit card information?
- 1.6 Where can I view my subscriptions?
- 1.7 Who do I contact for billing related queries?
- 2 FAQ: Cancellations and Refunds
FAQ: Payment
- Log in to your RCampus account and click on your usename on top of the page.
- Press the my subscriptions button.
- Press the Select a subscription plan button.
When is my credit card charged?
Your credit card will be charged immediately through PayPal. However, your credit card company may take a few days for processing the transaction, resulting in a different posting date.
How do I change my subscription plan?
- Log in to your RCampus account and click on your usename on top of the page.
- Press the my subscriptions button.
- Press the Add/Remove Plans button.
How is my subscription reflected on my credit card?
Your credit card statement will show a charge by PayPal.
How do I change my credit card information?
RCampus does not keep any of your credit card information. Changes must be made by accessing your PayPal account.
Where can I view my subscriptions?
- Log in to your RCampus account and click on your usename on top of the page.
- Press the my subscriptions button to view your current subscription plan.
For your privacy and security purposes, please follow these steps to contact us for any billing related queries.
- Log in to your RCampus account that has a subscription.
- Click on the messages (
) icon on top of the page. - Select write from the submenu.
- Check system admin as the recipient.
- Enter "Subscriptions" in the subject line and describe your questions in the message content.
- Press [Post].
FAQ: Cancellations and Refunds
How do I cancel my payment plan?
- Log in to your RCampus account and click on your usename on top of the page.
- Press the my subscriptions button.
- Press the Cancel subscription renewal button then confirm termination button.
How is my refund calculated?
For Monthly subscription(s)
You will be refunded for the days you have not used.
Please note that there is a 15 day minimum charge for complete cancellation. For example, if you canceled your entire subscription plan within 15 days, you will still be charged for 15 days of use (daily amount x 15).
- Example 1:
- On May 1st, you subscribed monthly to Classroom Plus.
- On May 17th, you canceled your monthly subscription.
- You will be refunded the # days remaining (May 18th - May 31st).
- Example 2:
- On May 1st, you subscribed monthly to Classroom Plus.
- On May 3rd, you canceled your monthly subscription.
- You will be refunded for monthly charge minus 15 days of use.
For Annual subscription(s)
You will be refunded for the months you have not used. However, when you cancel the annual subscription, your subscription will be converted to the monthly subscription and you will lose the discounted annual price, so you will be charged the monthly fee for the months you have already used.
Note: There is no refund for annual ePortfolio subscriptions.
- Example:
- On May 1st, you subscribed annually to Classroom Plus.
- On June 1st, you canceled your annual subscription.
- Your will be refunded for annual charge minus the number of month used at the monthy rate.
For canceling one of multiple subscriptions
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. After you pay for the new plan, you will be refunded for the days you did not use while subscribed to the previous plan.
- Example:
- On May 1st, you subscribed to Classroom Plus and Gradebook Plus.
- On May 16th, you canceled Classroom Plus and kept Gradebook Plus.
- Your current plan for Classroom Plus and Gradebook Plus is canceled, and you will start a new subscription for Gradebook Plus only.
- After the payment for your new plan has gone through, you will be refunded for the 14 days you did not use from the previous plan.
For replacing one of multiple subscriptions with another one
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan.
- Example:
- On May 1st, you subscribed to Classroom Plus and Gradebook Plus.
- On May 16th, you canceled Classroom Plus and kept Gradebook Plus and then added Tests & Quizzes.
- Your current plan for Classroom Plus and Gradebook Plus is canceled, and you will start a new subsciption for Gradebook Plus and Tests & Quizzes.
- After the payment for your new plan has gone through, you will be refunded for the the remaining days of your old plan.
