Difference between revisions of "Payment Policy"
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| − | === | + | === How is my subscription reflected on my credit card? === |
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| − | === How is my refund calculated | + | === How is my refund calculated? === |
| + | ==== For '''Monthly''' subscription(s)==== | ||
You will be refunded for the days you have not used. | You will be refunded for the days you have not used. | ||
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| − | === | + | Note: There is a 15 day minimum charge for complete cancellation. For example, if you canceled your entire subscription plan prior to having it for 15 days, you will still be charged for 15 days of use (daily amount x 15). |
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| + | ==== For '''Annual''' subscription(s)==== | ||
You will be refunded for the months you have not used. However, by canceling the annual subscription you lose the discounted annual price, so you will be charged the monthly fee for the months you have already used. | You will be refunded for the months you have not used. However, by canceling the annual subscription you lose the discounted annual price, so you will be charged the monthly fee for the months you have already used. | ||
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| − | === | + | ==== For canceling one of multiple subscriptions ==== |
No. When you make changes to your monthly plan, the current plan is canceled and a new plan begins. After you pay for the new plan, you will be refunded for the days you did not use while subscribed to the previous plan. | No. When you make changes to your monthly plan, the current plan is canceled and a new plan begins. After you pay for the new plan, you will be refunded for the days you did not use while subscribed to the previous plan. | ||
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| − | === | + | ==== For replacing one of multiple subscriptions with another one ==== |
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the un-used days (aka remaining days) of the subscription(s) you canceled after you have paid for the new subscription plan. | When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the un-used days (aka remaining days) of the subscription(s) you canceled after you have paid for the new subscription plan. | ||
| − | Example: Your current plan includes iRubric Plus and Gradebook Plus, which you subscribed to on April 1st, 2011. You cancel iRubric Plus on April 16th, but want to keep Gradebook Plus and then add Tests & Quizzes. Your previous plan (which included iRubric Plus and Gradebook Plus) is canceled. You will be asked to pay for your new plan, which includes Gradebook Plus and Tests & Quizzes. After you have paid for your new plan, you will be refunded for the un-used days (aka the remaining days) of your old plan (daily amount for iRubric Plus & Gradebook Plus x # of un-used days | + | Example: Your current plan includes iRubric Plus and Gradebook Plus, which you subscribed to on April 1st, 2011. You cancel iRubric Plus on April 16th, but want to keep Gradebook Plus and then add Tests & Quizzes. Your previous plan (which included iRubric Plus and Gradebook Plus) is canceled. You will be asked to pay for your new plan, which includes Gradebook Plus and Tests & Quizzes. After you have paid for your new plan, you will be refunded for the un-used days (aka the remaining days) of your old plan (daily amount for iRubric Plus & Gradebook Plus x # of un-used days). |
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Revision as of 20:44, 15 February 2011
RCampus accepts payments via PayPal. Currently, we do not accept cash or checks.
For more information about refunds and cancellations, please see our FAQ section below.
Contents
- 1 FAQ: Payment
- 1.1 How do I subscribe to RCampus premium upgrades?
- 1.2 When is my credit card charged?
- 1.3 How do I change my subscription plan?
- 1.4 How is my subscription reflected on my credit card?
- 1.5 How do I change my credit card information?
- 1.6 Where can I view my subscriptions?
- 1.7 Who do I contact for billing related queries?
- 2 FAQ: Cancellations and Refunds
FAQ: Payment
When is my credit card charged?
How do I change my subscription plan?
- Log in to your RCampus account and click My Account Settings at the bottom of the page.
- Click the Add/Remove Plans button.
How is my subscription reflected on my credit card?
How do I change my credit card information?
RCampus does not keep any of your credit card information. These changed must be made by accessing your PayPal account.
Where can I view my subscriptions?
Log in to your RCampus account. Click My Account Settings at the bottom of the page, under “My Account”, to view your current subscription plan.
FAQ: Cancellations and Refunds
How do I cancel my payment plan?
- Log in to your RCampus account and click My Account Settings at the bottom of the page.
- Click the Cancel subscription renewal button.
How is my refund calculated?
For Monthly subscription(s)
You will be refunded for the days you have not used.
Example 1: You subscribed to iRubric Plus on May 1st, 2011 for $4.95/month. You cancel your subscription on May 17th, 2011, you will be refunded the # days you have not used (May 18th - June 1st). You were paying ___ amount daily, so you will be refunded the daily amount x #.
Example 2: You subscribed to iRubric Plus on May 1st, 2011 for $4.95. You cancel your subscription on May 3rd, 2011. Due to the 15 day minimum charge, you will only be refunded for 15 days (daily amount x 15).
Note: There is a 15 day minimum charge for complete cancellation. For example, if you canceled your entire subscription plan prior to having it for 15 days, you will still be charged for 15 days of use (daily amount x 15).
For Annual subscription(s)
You will be refunded for the months you have not used. However, by canceling the annual subscription you lose the discounted annual price, so you will be charged the monthly fee for the months you have already used.
Note: There is no refund for annual ePortfolio subscriptions.
Example: You subscribed to iRubric Outcomes and Standards on April 1st, 2011 for $1350.00/year ($112.50/month). You cancel your annual subscription on June 30th, 2011. You will be refunded for the remaining 9 months you have not used, but you will be charged the monthly rate ($150/month) for the 3 months you have already used.
For canceling one of multiple subscriptions
No. When you make changes to your monthly plan, the current plan is canceled and a new plan begins. After you pay for the new plan, you will be refunded for the days you did not use while subscribed to the previous plan.
Example: Your current plan includes iRubric Plus and Gradebook Plus, which you subscribed to on April 1st, 2011. You cancel iRubric Plus on April 16th, but want to keep Gradebook Plus. Your current plan is canceled (both subscriptions), and you will be asked to pay $4.95/month for Gradebook Plus. After the payment has gone through, you will be refunded for the 14 days you did not use iRubric Plus and Gradebook Plus (daily amount for both plans x 14).
For replacing one of multiple subscriptions with another one
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the un-used days (aka remaining days) of the subscription(s) you canceled after you have paid for the new subscription plan.
Example: Your current plan includes iRubric Plus and Gradebook Plus, which you subscribed to on April 1st, 2011. You cancel iRubric Plus on April 16th, but want to keep Gradebook Plus and then add Tests & Quizzes. Your previous plan (which included iRubric Plus and Gradebook Plus) is canceled. You will be asked to pay for your new plan, which includes Gradebook Plus and Tests & Quizzes. After you have paid for your new plan, you will be refunded for the un-used days (aka the remaining days) of your old plan (daily amount for iRubric Plus & Gradebook Plus x # of un-used days).
