Payment Policy

RCampus accepts payments via PayPal. Currently, we do not accept cash or checks.

For more information about refunds and cancellations, please see our FAQ section below.

FAQ: Payment

How do I subscribe to RCampus premium upgrades?

1. Log in to your RCampus account and click on your username on top of the page.
2. Press the my subscriptions button.
3. Press the Select a subscription plan button.

When is my credit card charged?

Your credit card will be charged immediately through PayPal. However, your credit card company may take a few days for processing the transaction, resulting in a later posting date.

How do I change my subscription plan?

1. Log in to your RCampus account and click on your username on top of the page.
2. Press the my subscriptions button.
3. Press the Add/Remove Plans button.

How is my subscription reflected on my credit card?

Your credit card statement will show a charge by PayPal.

How do I change my credit card information?

RCampus does not keep any of your credit card information. Changes must be made by accessing your PayPal account.

Where can I view my subscriptions?

1. Log in to your RCampus account and click on your username on top of the page.
2. Press the my subscriptions button to view your current subscription plan.

Who do I contact for billing related queries?

For your privacy and security purposes, please follow these steps to contact us for any billing related queries.

1. Log in to your RCampus account that has a subscription.
2. Click on the messages () icon on top of the page.
3. Select write from the submenu.
4. Check system admin as the recipient.
5. Enter "Subscriptions" in the subject line and describe your questions in the message content.
6. Press [Post].

FAQ: Cancellations and Refunds

How do I cancel my payment plan?

1. Log in to your RCampus account and click on your username on top of the page.
2. Press the my subscriptions button.
3. Press the Cancel subscription renewal button then confirm termination button.

How is my refund calculated?

For Monthly subscription(s)

Your refund is prorated for the days you have not used.

Please note that there is a minimum charge for complete cancellation if you cancel within 15 days. The minimum charge is equivalent to the prorated amount for 15 days.

• Example 1:
  • On May 1st, you subscribed monthly to Classroom Plus.
  • On May 17th, you canceled your monthly subscription.
  • Your refund is prorated amount from May 18th to May 31st.

• Example 2:
  • On May 1st, you subscribed monthly to Classroom Plus.
  • On May 3rd, you canceled your monthly subscription.
  • Your refund is the paid amount minus the minimum charge.

For Annual subscription(s)

Your refund is prorated for the months you have not used. However, when you cancel the annual subscription, your subscription will be converted to the monthly subscription and you will lose the discounted annual price, so you will be prorated at the monthly rate for the months you have already used.

Note: There is no refund for annual ePortfolio subscriptions.

• Example:
  • On May 1st, you subscribed annually to Classroom Plus.
  • On June 1st, you canceled your annual subscription.
  • Your refund is the annual charge minus the number of month used at the monthly rate.

For canceling one of multiple subscriptions

When you make changes to your monthly plan, the current plan is canceled and a new plan begins. And, you will receive a prorated refund for the canceled plan.

• Example:
  • On May 1st, you subscribed to Classroom Plus and Gradebook Plus.
  • On May 16th, you canceled Classroom Plus and kept Gradebook Plus.
  • Your current plan for Classroom Plus and Gradebook Plus is canceled, and you will start a new subscription for Gradebook Plus only.
  • You will be charged for the new plan and you will receive a prorated refund according to the monthly subscription refund policy.

For replacing one of multiple subscriptions with another one

When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan.

• Example:
  • On May 1st, you subscribed to Classroom Plus and Gradebook Plus.
  • On May 16th, you canceled Classroom Plus and kept Gradebook Plus and then added Tests & Quizzes.
  • Your current plan for Classroom Plus and Gradebook Plus is canceled, and you will start a new subscription for Gradebook Plus and Tests & Quizzes.
  • You will be charged for the new plan and you will receive a prorated refund without any minimum monthly charge.