Difference between revisions of "Payment Policy"
From RCampus Wiki
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| − | '''Note''': To protect our members, we | + | '''Note''': To protect our members, we use online payments system for subscription payments. Currently, we do not accept cash or checks. |
| − | '''Note''': All subscriptions renew automatically. Please make sure that the billing information on your | + | '''Note''': All subscriptions renew automatically. Please make sure that the billing information on your online payments account is current. |
For more information about refunds and cancellations, please see our FAQ section below. | For more information about refunds and cancellations, please see our FAQ section below. | ||
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== FAQ: Payment == | == FAQ: Payment == | ||
| − | === How do I subscribe to RCampus premium upgrades? === | + | === When is my credit card charged? === |
| + | Your credit card will be charged immediately through PayPal. However, your credit card company may take a few days to process your payment, resulting in a later posting date on your credit card statement. | ||
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| + | Note: Your subscription starts from the date you made the payment. | ||
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| + | ===For RCampus Express Edition users=== | ||
| + | Please contact us. | ||
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| + | |||
| + | ===For RCampus Premium Personal users=== | ||
| + | ==== How do I subscribe to RCampus premium upgrades? ==== | ||
# Log in to your RCampus account and click on your name on top of the page. | # Log in to your RCampus account and click on your name on top of the page. | ||
# Press the '''my subscriptions''' button. | # Press the '''my subscriptions''' button. | ||
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| − | = | + | ==== How do I change my subscription plan? ==== |
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| − | === How do I change my subscription plan? === | ||
# Log in to your RCampus account and click on your name on top of the page. | # Log in to your RCampus account and click on your name on top of the page. | ||
# Press the '''my subscriptions''' button. | # Press the '''my subscriptions''' button. | ||
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| − | === Will I lose my work if I change my subscription plan from monthly to annual? === | + | ==== Will I lose my work if I change my subscription plan from monthly to annual? ==== |
No, your work will not be lost. | No, your work will not be lost. | ||
| − | === I made a mistake, what do I do? === | + | ==== I made a mistake, what do I do? ==== |
Please cancel your subscription and then re-subscribe. | Please cancel your subscription and then re-subscribe. | ||
| − | === How is my subscription reflected on my credit card? === | + | ==== How is my subscription reflected on my credit card? ==== |
Your credit card statement will show a charge by PayPal. | Your credit card statement will show a charge by PayPal. | ||
| − | === How do I change my credit card information? === | + | ==== How do I change my credit card information? ==== |
RCampus uses Paypal for all credit card transactions and does not keep any of your credit card information. Please go to your PayPal account to update your credit card information. | RCampus uses Paypal for all credit card transactions and does not keep any of your credit card information. Please go to your PayPal account to update your credit card information. | ||
| − | === Where can I view my subscriptions? === | + | ==== Where can I view my subscriptions? ==== |
# Log in to your RCampus account and click on your name on top of the page. | # Log in to your RCampus account and click on your name on top of the page. | ||
# Press the '''my subscriptions''' button to view your current subscription plan. | # Press the '''my subscriptions''' button to view your current subscription plan. | ||
| − | === Are the subscriptions per user? === | + | ==== Are the subscriptions per user? ==== |
Yes, the subscriptions only apply to your personal account. However, most subscriptions also give your students more functionality. For example, subscribing to Tests & Quizzes allows your students to take the online tests and quizzes that you assign to them. | Yes, the subscriptions only apply to your personal account. However, most subscriptions also give your students more functionality. For example, subscribing to Tests & Quizzes allows your students to take the online tests and quizzes that you assign to them. | ||
| − | === Do the subscriptions apply to all of the classes I’m teaching? === | + | ==== Do the subscriptions apply to all of the classes I’m teaching? ==== |
Yes, the upgrades you subscribe to apply to all of the courses and classes that you are managing in RCampus. | Yes, the upgrades you subscribe to apply to all of the courses and classes that you are managing in RCampus. | ||
| − | === | + | == FAQ: Cancellations and Refunds == |
| − | + | ===For RCampus Express Edition users=== | |
| − | + | Please contact us. | |
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| − | == | + | ===For RCampus Premium Personal users=== |
| − | === How do I cancel my payment plan? === | + | ==== How do I cancel my payment plan? ==== |
# Log in to your RCampus account and click on your name on top of the page. | # Log in to your RCampus account and click on your name on top of the page. | ||
# Press the '''my subscriptions''' button. | # Press the '''my subscriptions''' button. | ||
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| − | === What happens when I cancel my subscriptions? === | + | ==== What happens when I cancel my subscriptions? ==== |
*For '''Document Storage''' | *For '''Document Storage''' | ||
**You will be asked to [[Document_center#How_do_I_delete_a_document.3F|delete the files]] to reduce the storage size or to re-subscribe. | **You will be asked to [[Document_center#How_do_I_delete_a_document.3F|delete the files]] to reduce the storage size or to re-subscribe. | ||
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| − | === How is my refund calculated? === | + | ==== How is my refund calculated? ==== |
| − | ==== Refund calculation for monthly subscriptions:==== | + | ===== Refund calculation for monthly subscriptions:===== |
There is no refund and your subscription will not renew at the end of the term. | There is no refund and your subscription will not renew at the end of the term. | ||
| − | ==== Refund calculation for annual subscriptions: ==== | + | ===== Refund calculation for annual subscriptions: ===== |
If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded. | If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded. | ||
*For example, if a monthly subscription is $5 and the annual plan is $45, and the subscription is cancelled after 6 months, the refund amount would be: | *For example, if a monthly subscription is $5 and the annual plan is $45, and the subscription is cancelled after 6 months, the refund amount would be: | ||
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| − | ==== Refund calculation when canceling one of multiple subscriptions: ==== | + | ===== Refund calculation when canceling one of multiple subscriptions: ===== |
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. You will receive a prorated refund for the canceled plan. | When you make changes to your monthly plan, the current plan is canceled and a new plan begins. You will receive a prorated refund for the canceled plan. | ||
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| − | ==== Refund calculation when replacing one subscription with another one: ==== | + | ===== Refund calculation when replacing one subscription with another one: ===== |
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan. | When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan. | ||
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==See Also== | ==See Also== | ||
| − | {{Premium Upgrades see also}} | + | *{{Premium Upgrades see also}} |
| + | *[[RCampus - Small School Edition|RCampus Express Edition]] | ||
Revision as of 17:58, 8 May 2020
Note: To protect our members, we use online payments system for subscription payments. Currently, we do not accept cash or checks.
Note: All subscriptions renew automatically. Please make sure that the billing information on your online payments account is current.
For more information about refunds and cancellations, please see our FAQ section below.
Contents
- 1 FAQ: Payment
- 1.1 When is my credit card charged?
- 1.2 For RCampus Express Edition users
- 1.3 For RCampus Premium Personal users
- 1.3.1 How do I subscribe to RCampus premium upgrades?
- 1.3.2 How do I change my subscription plan?
- 1.3.3 Will I lose my work if I change my subscription plan from monthly to annual?
- 1.3.4 I made a mistake, what do I do?
- 1.3.5 How is my subscription reflected on my credit card?
- 1.3.6 How do I change my credit card information?
- 1.3.7 Where can I view my subscriptions?
- 1.3.8 Are the subscriptions per user?
- 1.3.9 Do the subscriptions apply to all of the classes I’m teaching?
- 2 FAQ: Cancellations and Refunds
- 3 See Also
FAQ: Payment
When is my credit card charged?
Your credit card will be charged immediately through PayPal. However, your credit card company may take a few days to process your payment, resulting in a later posting date on your credit card statement.
Note: Your subscription starts from the date you made the payment.
For RCampus Express Edition users
Please contact us.
For RCampus Premium Personal users
- Log in to your RCampus account and click on your name on top of the page.
- Press the my subscriptions button.
- Press the Select a subscription plan button.
Note: Your subscription may take a while to process. If you do not see your recent payment, do not subscribe again. You will have access to those premium features you subscribed to in a few hours.
How do I change my subscription plan?
- Log in to your RCampus account and click on your name on top of the page.
- Press the my subscriptions button.
- Press the Add/Remove Plans button.
Will I lose my work if I change my subscription plan from monthly to annual?
No, your work will not be lost.
I made a mistake, what do I do?
Please cancel your subscription and then re-subscribe.
How is my subscription reflected on my credit card?
Your credit card statement will show a charge by PayPal.
How do I change my credit card information?
RCampus uses Paypal for all credit card transactions and does not keep any of your credit card information. Please go to your PayPal account to update your credit card information.
Where can I view my subscriptions?
- Log in to your RCampus account and click on your name on top of the page.
- Press the my subscriptions button to view your current subscription plan.
Are the subscriptions per user?
Yes, the subscriptions only apply to your personal account. However, most subscriptions also give your students more functionality. For example, subscribing to Tests & Quizzes allows your students to take the online tests and quizzes that you assign to them.
Do the subscriptions apply to all of the classes I’m teaching?
Yes, the upgrades you subscribe to apply to all of the courses and classes that you are managing in RCampus.
FAQ: Cancellations and Refunds
For RCampus Express Edition users
Please contact us.
For RCampus Premium Personal users
How do I cancel my payment plan?
- Log in to your RCampus account and click on your name on top of the page.
- Press the my subscriptions button.
- Press the Cancel subscription renewal button then confirm termination button.
NOTE: Please follow the above steps in order to receive refund (if applicable). If you cancel your subscription directly in Paypal, we will not be able to issue any refund.
What happens when I cancel my subscriptions?
- For Document Storage
- You will be asked to delete the files to reduce the storage size or to re-subscribe.
- For other plans
- You will lose access to the data which was only available in the Premium Upgrade.
How is my refund calculated?
Refund calculation for monthly subscriptions:
There is no refund and your subscription will not renew at the end of the term.
Refund calculation for annual subscriptions:
If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded.
- For example, if a monthly subscription is $5 and the annual plan is $45, and the subscription is cancelled after 6 months, the refund amount would be:
- $45 - ($5 * 6 months) = $15
- Subscriptions to ePorftolio - Premium and other plans that are offered on an annual basis ONLY and do NOT have a monthly option are non-refundable.
Refund calculation when canceling one of multiple subscriptions:
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. You will receive a prorated refund for the canceled plan.
- Example:
- On May 1st, you subscribed to Classroom Plus and Gradebook Plus.
- On May 8th, you canceled Classroom Plus and kept Gradebook Plus.
- Your current plan for Classroom Plus and Gradebook Plus is canceled, and you will start a new subscription for Gradebook Plus only.
- You will be charged for the new plan and you will receive a prorated refund for the canceled plan based on the monthly subscription refund policy.
Refund calculation when replacing one subscription with another one:
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan.
- Example:
- On May 1st, you subscribed to Classroom Plus and Gradebook Plus.
- On May 8th, you canceled Classroom Plus and kept Gradebook Plus and then added Tests & Quizzes.
- Your current plan for Classroom Plus and Gradebook Plus is canceled, and you will start a new subscription for Gradebook Plus and Tests & Quizzes.
- You will be charged for the new plan and you will receive a prorated refund for the canceled plan without any minimum monthly charge.
