Difference between revisions of "Payment Policy"

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RCampus accepts payments via PayPal. Currently, we do not accept cash or checks.  
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'''Note''': To protect our members, we use online payments system for subscription payments. Currently, we do not accept cash or checks.
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'''Note''': All subscriptions renew automatically.  Please make sure that the billing information on your online payments account is current.
  
 
For more information about refunds and cancellations, please see our FAQ section below.
 
For more information about refunds and cancellations, please see our FAQ section below.
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== FAQ: Payment ==
 
== FAQ: Payment ==
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=== How do I subscribe to RCampus premium upgrades? ===
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=== When is my credit card charged? ===
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# Log in to your RCampus account and click on your usename on top of the page.
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Your credit card will be charged immediately through PayPal.  However, your credit card company may take a few days to process your payment, resulting in a later posting date on your credit card statement. 
 +
 
 +
 
 +
Note: Your subscription starts from the date you made the payment.
 +
 
 +
 
 +
===For RCampus Express Edition users===
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Please contact us.
 +
 
 +
 
 +
===For RCampus Premium Personal users===
 +
==== How do I subscribe to RCampus premium upgrades? ====
 +
# Log in to your RCampus account and click on your name on top of the page.
 
# Press the '''my subscriptions''' button.
 
# Press the '''my subscriptions''' button.
 
# Press the '''Select a subscription plan''' button.
 
# Press the '''Select a subscription plan''' button.
  
  
 +
Note: Your subscription may take a while to process.  If you do not see your recent payment, do not subscribe again.  You will have access to those premium features you subscribed to in a few hours.
  
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=== When is my credit card charged? ===
 
−
Your credit card will be charged immediately through PayPal.  However, your credit card company may take a few days for processing the transaction, resulting in a different posting date.
 
  
−
 
+
==== How do I change my subscription plan? ====
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=== How do I change my subscription plan? ===
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# Log in to your RCampus account and click on your name on top of the page.
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# Log in to your RCampus account and click on your usename on top of the page.
 
 
# Press the '''my subscriptions''' button.
 
# Press the '''my subscriptions''' button.
 
# Press the '''Add/Remove Plans''' button.
 
# Press the '''Add/Remove Plans''' button.
  
  
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=== How is my subscription reflected on my credit card? ===
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==== Will I lose my work if I change my subscription plan from monthly to annual? ====
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Your credit card statement will show a charge by PayPal.
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No, your work will not be lost.
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=== How do I change my credit card information? ===
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==== I made a mistake, what do I do? ====
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RCampus does not keep any of your credit card information. Changes must be made by accessing your PayPal account.
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Please cancel your subscription and then re-subscribe.
  
  
 +
==== How is my subscription reflected on my credit card? ====
 +
Your credit card statement will show a charge by PayPal.
  
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=== Where can I view my subscriptions? ===
 
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# Log in to your RCampus account and click on your usename on top of the page.
 
−
# Press the '''my subscriptions''' button to view your current subscription plan.
 
  
 +
==== How do I change my credit card information? ====
 +
RCampus uses Paypal for all credit card transactions and does not keep any of your credit card information.  Please go to your PayPal account to update your credit card information.
  
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=== Who do I contact for billing related queries? ===
 
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For your privacy and security purposes, please follow these steps to contact us for any billing related queries.
 
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# Log in to your RCampus account that has a subscription.
 
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# Click on the '''messages''' (http://www.rcampus.com/images/login_banner/mail.gif) icon on top of the page.
 
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# Select '''write''' from the submenu.
 
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# Check '''system admin''' as the recipient.
 
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# Enter "Subscriptions" in the subject line and describe your questions in the message content.
 
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# Press [Post].
 
  
 +
==== Where can I view my subscriptions? ====
 +
# Log in to your RCampus account and click on your name on top of the page.
 +
# Press the '''my subscriptions''' button to view your current subscription plan.
  
  
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== FAQ: Cancellations and Refunds ==
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==== Are the subscriptions per user? ====
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=== How do I cancel my payment plan? ===
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Yes, the subscriptions only apply to your personal account. However, most subscriptions also give your students more functionality. For example, subscribing to Tests & Quizzes allows your students to take the online tests and quizzes that you assign to them.
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# Log in to your RCampus account and click on your usename on top of the page.
 
−
# Press the '''my subscriptions''' button.
 
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# Press the '''Cancel subscription renewal''' button then '''confirm termination''' button.
 
  
  
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=== How is my refund calculated? ===
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==== Do the subscriptions apply to all of the classes I’m teaching? ====
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==== For '''Monthly''' subscription(s)====
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Yes, the upgrades you subscribe to apply to all of the courses and classes that you are managing in RCampus.
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You will be refunded for the days you have not used.
 
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Please note that there is a 15 day minimum charge for complete cancellation. For example, if you canceled your entire subscription plan within 15 days, you will still be charged for 15 days of use (daily amount x 15).
 
  
  
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== FAQ: Cancellations and Refunds ==
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===For RCampus Express Edition users===
 +
Please contact us.
  
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*Example 1:
 
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** On May 1st, you subscribed monthly to ''Classroom Plus''.
 
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** On May 17th, you canceled your monthly subscription.
 
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** You will be refunded the # days remaining (May 18th - May 31st).
 
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*Example 2:
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===For RCampus Premium Personal users===
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** On May 1st, you subscribed monthly to ''Classroom Plus''.
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==== How do I cancel my subscription? ====
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** On May 3rd, you canceled your monthly subscription.
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See [[Cancel Subscription]].
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** You will be refunded for monthly charge minus 15 days of use.
 
  
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==== What happens when I cancel my subscriptions? ====
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*For '''Document Storage'''
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**You will be asked to [[Document_center#How_do_I_delete_a_document.3F|delete the files]] to reduce the storage size or to re-subscribe.
  
 +
*For '''other plans'''
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**You will lose access to the data which was only available in the Premium Upgrade.
  
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==== For '''Annual''' subscription(s)====
 
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You will be refunded for the months you have not used. However, when you cancel the annual subscription, your subscription will be converted to the monthly subscription and you will lose the discounted annual price, so you will be charged the monthly fee for the months you have already used.
 
  
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Note: There is no refund for annual ePortfolio subscriptions.
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==== How is my refund calculated? ====
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===== Refund calculation for monthly subscriptions:=====
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There is no refund and your subscription will not renew at the end of the term.
  
  
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*Example:  
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===== Refund calculation for annual subscriptions: =====
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** On May 1st, you subscribed annually to ''Classroom Plus''.  
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If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded.
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** On June 1st, you canceled your annual subscription.
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*For example, if a monthly subscription is $5 and the annual plan is $45, and the subscription is cancelled after 6 months, the refund amount would be:
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** Your will be refunded for annual charge minus the number of month used at the monthy rate.
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**$45 - ($5 * 6 months) = $15
  
 +
*Subscriptions to ePorftolio - Premium and other plans that are offered on an annual basis ONLY and do NOT have a monthly option are non-refundable. 
  
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==== For canceling one of multiple subscriptions ====
 
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When you make changes to your monthly plan, the current plan is canceled and a new plan begins. After you pay for the new plan, you will be refunded for the days you did not use while subscribed to the previous plan.
 
  
 +
===== Refund calculation when canceling one of multiple subscriptions: =====
 +
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. You will receive a prorated refund for the canceled plan.
  
 
*Example:  
 
*Example:  
 
** On May 1st, you subscribed to ''Classroom Plus'' and ''Gradebook Plus''.
 
** On May 1st, you subscribed to ''Classroom Plus'' and ''Gradebook Plus''.
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** On May 16th, you canceled ''Classroom Plus'' and kept ''Gradebook Plus''.  
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** On May 8th, you canceled ''Classroom Plus'' and kept ''Gradebook Plus''.  
 
** Your current plan for ''Classroom Plus'' and ''Gradebook Plus'' is canceled, and you will start a new subscription for ''Gradebook Plus'' only.
 
** Your current plan for ''Classroom Plus'' and ''Gradebook Plus'' is canceled, and you will start a new subscription for ''Gradebook Plus'' only.
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** After the payment for your new plan has gone through, you will be refunded for the 14 days you did not use from the previous plan.
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** You will be charged for the new plan and you will receive a prorated refund for the canceled plan based on the monthly subscription refund policy.  
  
  
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==== For replacing one of multiple subscriptions with another one ====
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===== Refund calculation when replacing one subscription with another one: =====
 
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan.
 
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan.
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*Example:  
 
*Example:  
 
** On May 1st, you subscribed to ''Classroom Plus'' and ''Gradebook Plus''.  
 
** On May 1st, you subscribed to ''Classroom Plus'' and ''Gradebook Plus''.  
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** On May 16th, you canceled ''Classroom Plus'' and kept ''Gradebook Plus'' and then added ''Tests & Quizzes''.  
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** On May 8th, you canceled ''Classroom Plus'' and kept ''Gradebook Plus'' and then added ''Tests & Quizzes''.  
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** Your current plan for ''Classroom Plus'' and ''Gradebook Plus'' is canceled, and you will start a new subsciption for ''Gradebook Plus'' and ''Tests & Quizzes''.  
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** Your current plan for ''Classroom Plus'' and ''Gradebook Plus'' is canceled, and you will start a new subscription for ''Gradebook Plus'' and ''Tests & Quizzes''.  
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** After the payment for your new plan has gone through, you will be refunded for the the remaining days of your old plan.
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** You will be charged for the new plan and you will receive a prorated refund for the canceled plan without any minimum monthly charge.
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 +
 
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==See Also==
 +
*{{Premium Upgrades see also}}
 +
*[[RCampus - Express Edition]]

Latest revision as of 16:07, 7 September 2023

Note: To protect our members, we use online payments system for subscription payments. Currently, we do not accept cash or checks.

Note: All subscriptions renew automatically. Please make sure that the billing information on your online payments account is current.

For more information about refunds and cancellations, please see our FAQ section below.


FAQ: Payment

When is my credit card charged?

Your credit card will be charged immediately through PayPal. However, your credit card company may take a few days to process your payment, resulting in a later posting date on your credit card statement.


Note: Your subscription starts from the date you made the payment.


For RCampus Express Edition users

Please contact us.


For RCampus Premium Personal users

How do I subscribe to RCampus premium upgrades?

  1. Log in to your RCampus account and click on your name on top of the page.
  2. Press the my subscriptions button.
  3. Press the Select a subscription plan button.


Note: Your subscription may take a while to process. If you do not see your recent payment, do not subscribe again. You will have access to those premium features you subscribed to in a few hours.


How do I change my subscription plan?

  1. Log in to your RCampus account and click on your name on top of the page.
  2. Press the my subscriptions button.
  3. Press the Add/Remove Plans button.


Will I lose my work if I change my subscription plan from monthly to annual?

No, your work will not be lost.


I made a mistake, what do I do?

Please cancel your subscription and then re-subscribe.


How is my subscription reflected on my credit card?

Your credit card statement will show a charge by PayPal.


How do I change my credit card information?

RCampus uses Paypal for all credit card transactions and does not keep any of your credit card information. Please go to your PayPal account to update your credit card information.


Where can I view my subscriptions?

  1. Log in to your RCampus account and click on your name on top of the page.
  2. Press the my subscriptions button to view your current subscription plan.


Are the subscriptions per user?

Yes, the subscriptions only apply to your personal account. However, most subscriptions also give your students more functionality. For example, subscribing to Tests & Quizzes allows your students to take the online tests and quizzes that you assign to them.


Do the subscriptions apply to all of the classes I’m teaching?

Yes, the upgrades you subscribe to apply to all of the courses and classes that you are managing in RCampus.


FAQ: Cancellations and Refunds

For RCampus Express Edition users

Please contact us.


For RCampus Premium Personal users

How do I cancel my subscription?

See Cancel Subscription.

What happens when I cancel my subscriptions?

  • For Document Storage
    • You will be asked to delete the files to reduce the storage size or to re-subscribe.
  • For other plans
    • You will lose access to the data which was only available in the Premium Upgrade.


How is my refund calculated?

Refund calculation for monthly subscriptions:

There is no refund and your subscription will not renew at the end of the term.


Refund calculation for annual subscriptions:

If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded.

  • For example, if a monthly subscription is $5 and the annual plan is $45, and the subscription is cancelled after 6 months, the refund amount would be:
    • $45 - ($5 * 6 months) = $15
  • Subscriptions to ePorftolio - Premium and other plans that are offered on an annual basis ONLY and do NOT have a monthly option are non-refundable.


Refund calculation when canceling one of multiple subscriptions:

When you make changes to your monthly plan, the current plan is canceled and a new plan begins. You will receive a prorated refund for the canceled plan.

  • Example:
    • On May 1st, you subscribed to Classroom Plus and Gradebook Plus.
    • On May 8th, you canceled Classroom Plus and kept Gradebook Plus.
    • Your current plan for Classroom Plus and Gradebook Plus is canceled, and you will start a new subscription for Gradebook Plus only.
    • You will be charged for the new plan and you will receive a prorated refund for the canceled plan based on the monthly subscription refund policy.


Refund calculation when replacing one subscription with another one:

When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan.

  • Example:
    • On May 1st, you subscribed to Classroom Plus and Gradebook Plus.
    • On May 8th, you canceled Classroom Plus and kept Gradebook Plus and then added Tests & Quizzes.
    • Your current plan for Classroom Plus and Gradebook Plus is canceled, and you will start a new subscription for Gradebook Plus and Tests & Quizzes.
    • You will be charged for the new plan and you will receive a prorated refund for the canceled plan without any minimum monthly charge.


See Also

Retrieved from "https://help.rcampus.com/index.php?title=Payment_Policy&oldid=6035"