Difference between revisions of "Payment Policy"

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RCampus accepts payments via PayPal. Currently, we do not accept cash or checks.  
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'''Note''': To protect our members, we use online payments system for subscription payments. Currently, we do not accept cash or checks.
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'''Note''': All subscriptions renew automatically.  Please make sure that the billing information on your online payments account is current.
  
 
For more information about refunds and cancellations, please see our FAQ section below.
 
For more information about refunds and cancellations, please see our FAQ section below.
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== FAQ: Payment ==
 
== FAQ: Payment ==
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=== How do I subscribe to RCampus premium upgrades? ===
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=== When is my credit card charged? ===
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Your credit card will be charged immediately through PayPal.  However, your credit card company may take a few days to process your payment, resulting in a later posting date on your credit card statement. 
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Note: Your subscription starts from the date you made the payment.
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===For RCampus Express Edition users===
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Please contact us.
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===For RCampus Premium Personal users===
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==== How do I subscribe to RCampus premium upgrades? ====
 
# Log in to your RCampus account and click on your name on top of the page.
 
# Log in to your RCampus account and click on your name on top of the page.
 
# Press the '''my subscriptions''' button.
 
# Press the '''my subscriptions''' button.
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=== When is my credit card charged? ===
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==== How do I change my subscription plan? ====
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Your credit card will be charged immediately through PayPal.  However, your credit card company may take a few days to process your payment, resulting in a later posting date on your credit card statement. 
 
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Note: Your subscription starts from the date you made the payment.
 
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=== How do I change my subscription plan? ===
 
 
# Log in to your RCampus account and click on your name on top of the page.
 
# Log in to your RCampus account and click on your name on top of the page.
 
# Press the '''my subscriptions''' button.
 
# Press the '''my subscriptions''' button.
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=== I made a mistake, what do I do? ===
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==== Will I lose my work if I change my subscription plan from monthly to annual? ====
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Cancel your subscription and then re-subscribe.
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No, your work will not be lost.
  
  
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=== How is my subscription reflected on my credit card? ===
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==== I made a mistake, what do I do? ====
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Please cancel your subscription and then re-subscribe.
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==== How is my subscription reflected on my credit card? ====
 
Your credit card statement will show a charge by PayPal.
 
Your credit card statement will show a charge by PayPal.
  
  
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=== How do I change my credit card information? ===
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==== How do I change my credit card information? ====
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RCampus does not keep any of your credit card information. Changes must be made by accessing your PayPal account.
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RCampus uses Paypal for all credit card transactions and does not keep any of your credit card information.   Please go to your PayPal account to update your credit card information.
  
  
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=== Where can I view my subscriptions? ===
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==== Where can I view my subscriptions? ====
 
# Log in to your RCampus account and click on your name on top of the page.
 
# Log in to your RCampus account and click on your name on top of the page.
 
# Press the '''my subscriptions''' button to view your current subscription plan.
 
# Press the '''my subscriptions''' button to view your current subscription plan.
  
  
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=== Who do I contact for billing related queries? ===
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==== Are the subscriptions per user? ====
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For your privacy and security purposes, please follow these steps to contact us for any billing related queries.
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Yes, the subscriptions only apply to your personal account. However, most subscriptions also give your students more functionality. For example, subscribing to Tests & Quizzes allows your students to take the online tests and quizzes that you assign to them.
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# Log in to your RCampus account that has a subscription.
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# Click on the '''messages''' (http://www.rcampus.com/images/login_banner/mail.gif) icon on top of the page.
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# Select '''write''' from the submenu.
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==== Do the subscriptions apply to all of the classes I’m teaching? ====
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# Check '''system admin''' as the recipient.
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Yes, the upgrades you subscribe to apply to all of the courses and classes that you are managing in RCampus.
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# Enter "Subscriptions" in the subject line and describe your questions in the message content.
 
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# Press [Post].
 
  
  
 
== FAQ: Cancellations and Refunds ==
 
== FAQ: Cancellations and Refunds ==
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=== How do I cancel my payment plan? ===
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===For RCampus Express Edition users===
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# Log in to your RCampus account and click on your name on top of the page.
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Please contact us.
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# Press the '''my subscriptions''' button.
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# Press the '''Cancel subscription renewal''' button then '''confirm termination''' button.
 
  
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===For RCampus Premium Personal users===
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==== How do I cancel my subscription? ====
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See [[Cancel Subscription]].
  
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=== What happens when I cancel my subscriptions? ===
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==== What happens when I cancel my subscriptions? ====
 
*For '''Document Storage'''
 
*For '''Document Storage'''
 
**You will be asked to [[Document_center#How_do_I_delete_a_document.3F|delete the files]] to reduce the storage size or to re-subscribe.
 
**You will be asked to [[Document_center#How_do_I_delete_a_document.3F|delete the files]] to reduce the storage size or to re-subscribe.
  
 
*For '''other plans'''
 
*For '''other plans'''
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**You will lose access to the data which was only available in the Premium Upgrade, but it will become available again if you choose to re-subscribe.
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**You will lose access to the data which was only available in the Premium Upgrade.
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=== How is my refund calculated? ===
 
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==== For '''Monthly''' subscription(s)====
 
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Your refund is prorated for the days you have not used.
 
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Please note that there is a minimum charge for administrative fee for complete cancellation. The minimum charge for administrative fee is equivalent to the prorated amount for 15 days.
 
  
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*Example 1:
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==== How is my refund calculated? ====
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** On May 1st, you subscribed monthly to ''Classroom Plus''.
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===== Refund calculation for monthly subscriptions:=====
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** On May 17th, you canceled your monthly subscription.
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There is no refund and your subscription will not renew at the end of the term.
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** Your refund is prorated amount from May 18th to May 31st.
 
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*Example 2:
 
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** On May 1st, you subscribed monthly to ''Classroom Plus''.
 
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** On May 3rd, you canceled your monthly subscription.
 
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** Your refund is the paid amount minus the administrative fee.
 
  
  
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==== For '''Annual''' subscription(s)====
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===== Refund calculation for annual subscriptions: =====
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Your refund is prorated for the months you have not used. However, when you cancel the annual subscription, your subscription will be converted to the monthly subscription and you will lose the discounted annual price, so you will be prorated at the monthly rate for the months you have already used.
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If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded. 
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*For example, if a monthly subscription is $5 and the annual plan is $45, and the subscription is cancelled after 6 months, the refund amount would be:
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**$45 - ($5 * 6 months) = $15
  
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Note: There is no refund for annual ePortfolio subscriptions.
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*Subscriptions to ePorftolio - Premium and other plans that are offered on an annual basis ONLY and do NOT have a monthly option are non-refundable.
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*Example:
 
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** On May 1st, you subscribed annually to ''Classroom Plus''.
 
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** On June 1st, you canceled your annual subscription.
 
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** Your refund is the annual charge minus the number of month used at the monthly rate.
 
  
  
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==== For canceling one of multiple subscriptions ====
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===== Refund calculation when canceling one of multiple subscriptions: =====
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When you make changes to your monthly plan, the current plan is canceled and a new plan begins. And, you will receive a prorated refund for the canceled plan.  
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When you make changes to your monthly plan, the current plan is canceled and a new plan begins. You will receive a prorated refund for the canceled plan.  
  
 
*Example:  
 
*Example:  
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==== For replacing one of multiple subscriptions with another one ====
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===== Refund calculation when replacing one subscription with another one: =====
 
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan.
 
When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan.
  
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==See Also==
 
==See Also==
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{{Premium Upgrades see also}}
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*{{Premium Upgrades see also}}
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*[[RCampus - Express Edition]]

Latest revision as of 16:07, 7 September 2023

Note: To protect our members, we use online payments system for subscription payments. Currently, we do not accept cash or checks.

Note: All subscriptions renew automatically. Please make sure that the billing information on your online payments account is current.

For more information about refunds and cancellations, please see our FAQ section below.


FAQ: Payment

When is my credit card charged?

Your credit card will be charged immediately through PayPal. However, your credit card company may take a few days to process your payment, resulting in a later posting date on your credit card statement.


Note: Your subscription starts from the date you made the payment.


For RCampus Express Edition users

Please contact us.


For RCampus Premium Personal users

How do I subscribe to RCampus premium upgrades?

  1. Log in to your RCampus account and click on your name on top of the page.
  2. Press the my subscriptions button.
  3. Press the Select a subscription plan button.


Note: Your subscription may take a while to process. If you do not see your recent payment, do not subscribe again. You will have access to those premium features you subscribed to in a few hours.


How do I change my subscription plan?

  1. Log in to your RCampus account and click on your name on top of the page.
  2. Press the my subscriptions button.
  3. Press the Add/Remove Plans button.


Will I lose my work if I change my subscription plan from monthly to annual?

No, your work will not be lost.


I made a mistake, what do I do?

Please cancel your subscription and then re-subscribe.


How is my subscription reflected on my credit card?

Your credit card statement will show a charge by PayPal.


How do I change my credit card information?

RCampus uses Paypal for all credit card transactions and does not keep any of your credit card information. Please go to your PayPal account to update your credit card information.


Where can I view my subscriptions?

  1. Log in to your RCampus account and click on your name on top of the page.
  2. Press the my subscriptions button to view your current subscription plan.


Are the subscriptions per user?

Yes, the subscriptions only apply to your personal account. However, most subscriptions also give your students more functionality. For example, subscribing to Tests & Quizzes allows your students to take the online tests and quizzes that you assign to them.


Do the subscriptions apply to all of the classes I’m teaching?

Yes, the upgrades you subscribe to apply to all of the courses and classes that you are managing in RCampus.


FAQ: Cancellations and Refunds

For RCampus Express Edition users

Please contact us.


For RCampus Premium Personal users

How do I cancel my subscription?

See Cancel Subscription.

What happens when I cancel my subscriptions?

  • For Document Storage
    • You will be asked to delete the files to reduce the storage size or to re-subscribe.
  • For other plans
    • You will lose access to the data which was only available in the Premium Upgrade.


How is my refund calculated?

Refund calculation for monthly subscriptions:

There is no refund and your subscription will not renew at the end of the term.


Refund calculation for annual subscriptions:

If an annual subscription has a monthly option, upon cancellation of an annual subscription, your subscription will be recalculated as monthly and then the balance is refunded.

  • For example, if a monthly subscription is $5 and the annual plan is $45, and the subscription is cancelled after 6 months, the refund amount would be:
    • $45 - ($5 * 6 months) = $15
  • Subscriptions to ePorftolio - Premium and other plans that are offered on an annual basis ONLY and do NOT have a monthly option are non-refundable.


Refund calculation when canceling one of multiple subscriptions:

When you make changes to your monthly plan, the current plan is canceled and a new plan begins. You will receive a prorated refund for the canceled plan.

  • Example:
    • On May 1st, you subscribed to Classroom Plus and Gradebook Plus.
    • On May 8th, you canceled Classroom Plus and kept Gradebook Plus.
    • Your current plan for Classroom Plus and Gradebook Plus is canceled, and you will start a new subscription for Gradebook Plus only.
    • You will be charged for the new plan and you will receive a prorated refund for the canceled plan based on the monthly subscription refund policy.


Refund calculation when replacing one subscription with another one:

When you make changes to your monthly plan, the current plan is canceled and a new plan begins. When you cancel some monthly subscription(s) and add one or more new subscriptions, you will be refunded for the remaining days of the subscription(s) you canceled after you have paid for the new subscription plan.

  • Example:
    • On May 1st, you subscribed to Classroom Plus and Gradebook Plus.
    • On May 8th, you canceled Classroom Plus and kept Gradebook Plus and then added Tests & Quizzes.
    • Your current plan for Classroom Plus and Gradebook Plus is canceled, and you will start a new subscription for Gradebook Plus and Tests & Quizzes.
    • You will be charged for the new plan and you will receive a prorated refund for the canceled plan without any minimum monthly charge.


See Also

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