Difference between revisions of "Forgot password or login name"
| Line 20: | Line 20: | ||
=== I requested my login info but haven't received anything. === | === I requested my login info but haven't received anything. === | ||
| − | If you have more than one email addresses, please make sure you entered the email address | + | If you have more than one email addresses, please make sure you entered the email address used for creating your account. Also, please make sure that your email address is correct and your ISP does not block the support messages. |
=== I received an email saying I requested my password, even though I didn't request any. === | === I received an email saying I requested my password, even though I didn't request any. === | ||
Revision as of 16:05, 16 March 2009
Contents
If you forget your Login Name
- Click on the forgot? link on top of the page.
- Enter your email that was used to create your account "I can't remember my login name" box and press submit. If your email matches our records, your login name and password will be emailed to you in a few moments.
Note: To ensure that you receive a prompt response, please make sure that your email address is correct and your ISP does not block the support messages.
If you forget your Password
- Click on the forgot? link on top of the page.
- Enter your login name in the "I remember my login name but not my password" box and press submit. Your password will be emailed to you in a few moments.
Note: To ensure that you receive a prompt response, please make sure that your email address is correct and your ISP does not block the support messages.
Not a member yet?
If you have not created an account yet, please go to become a member for more information.
FAQ
I requested my login info but haven't received anything.
If you have more than one email addresses, please make sure you entered the email address used for creating your account. Also, please make sure that your email address is correct and your ISP does not block the support messages.
I received an email saying I requested my password, even though I didn't request any.
It could be that a user with a similar login name as yours misspelled his/hers. Or, someone who knows your login name is trying to get your password.
Your login info is only sent to your email address registered with your account. Please note that we never disclose any personal information to any third party.
