Difference between revisions of "Forgot password or login name"
From RCampus Wiki
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== If you forget your Login Name == | == If you forget your Login Name == | ||
# Click on the '''forgot?''' link on top of the page. | # Click on the '''forgot?''' link on top of the page. | ||
| − | # Enter | + | # Enter the email address that was used to create your account in the "I can't remember my login name" box and press '''submit'''. If your email matches our records, your login name and password will be emailed to you in a few moments. |
Note: To ensure that you receive a prompt response, please make sure that your email address is correct and your ISP does not block the support messages. | Note: To ensure that you receive a prompt response, please make sure that your email address is correct and your ISP does not block the support messages. | ||
| Line 20: | Line 20: | ||
=== I requested my login info but haven't received anything. === | === I requested my login info but haven't received anything. === | ||
| − | If you have more than one email | + | If you have more than one email address, please make sure you entered the email address used for creating your account. Also, please make sure that your email address is correct and your ISP does not block the support messages. |
| Line 28: | Line 28: | ||
| − | === I received an email saying I requested my password, even though I didn't request | + | === I received an email saying I requested my password, even though I didn't request one. === |
It could be that a user with a similar login name as yours misspelled his/hers. Or, someone who knows your login name is trying to get your password. | It could be that a user with a similar login name as yours misspelled his/hers. Or, someone who knows your login name is trying to get your password. | ||
| Line 36: | Line 36: | ||
=== Why don't you ask "security questions" for retrieving lost login and password?=== | === Why don't you ask "security questions" for retrieving lost login and password?=== | ||
| − | # In many cases, students are asked to signup at RCampus in a classroom where everyone else is present. | + | # In many cases, students are asked to signup at RCampus in a classroom where everyone else is present. This can potentially reveal your answers to the security questions to others in class and jeopardize the user privacy. |
| − | # Some teachers create accounts for students and hand them out to students. We don’t recommend | + | # Some teachers create accounts for students and hand them out to students. We don’t recommend this, but it happens. Consequently, using a security question is moot as teachers cannot create a meaningful security question for each student and may use a generic security question that allows one student to tap into another one’s account. |
== See Also == | == See Also == | ||
{{Login see also}} | {{Login see also}} | ||
Revision as of 20:01, 2 April 2012
Contents
- 1 If you forget your Login Name
- 2 If you forget your Password
- 3 Not a member yet?
- 4 FAQ
- 4.1 I requested my login info but haven't received anything.
- 4.2 I requested my password but I received an email with no password.
- 4.3 I received an email saying I requested my password, even though I didn't request one.
- 4.4 Why don't you ask "security questions" for retrieving lost login and password?
- 5 See Also
If you forget your Login Name
- Click on the forgot? link on top of the page.
- Enter the email address that was used to create your account in the "I can't remember my login name" box and press submit. If your email matches our records, your login name and password will be emailed to you in a few moments.
Note: To ensure that you receive a prompt response, please make sure that your email address is correct and your ISP does not block the support messages.
If you forget your Password
- Click on the forgot? link on top of the page.
- Enter your login name in the "I remember my login name but not my password" box and press submit. Your password will be emailed to you in a few moments.
Note: To ensure that you receive a prompt response, please make sure that your email address is correct and your ISP does not block the support messages.
Not a member yet?
If you have not created an account yet, please go to become a member for more information.
FAQ
I requested my login info but haven't received anything.
If you have more than one email address, please make sure you entered the email address used for creating your account. Also, please make sure that your email address is correct and your ISP does not block the support messages.
I requested my password but I received an email with no password.
If you have used Gmail or other email account to create your RCampus account, you may not have a password. To access your account, follow these steps.
I received an email saying I requested my password, even though I didn't request one.
It could be that a user with a similar login name as yours misspelled his/hers. Or, someone who knows your login name is trying to get your password.
Your login info is only sent to your email address registered with your account. Please note that we never disclose any personal information to any third party.
Why don't you ask "security questions" for retrieving lost login and password?
- In many cases, students are asked to signup at RCampus in a classroom where everyone else is present. This can potentially reveal your answers to the security questions to others in class and jeopardize the user privacy.
- Some teachers create accounts for students and hand them out to students. We don’t recommend this, but it happens. Consequently, using a security question is moot as teachers cannot create a meaningful security question for each student and may use a generic security question that allows one student to tap into another one’s account.
